Developing and Improving Student Non-Technical Skills in IT Education: A Literature Review and Model

The purpose of this paper is to identify portions of the literature in the areas of Information Technology (IT) management, skills development, and curriculum development that support the design of a holistic conceptual framework for instruction in non-technical skills within the IT higher education context. This article review provides a framework for understanding how the critical success factors related to IT and Information Systems (IS) professional success is impacted by developing students’ non-technical skills. The article culminates in a holistic conceptual framework for developing non-technical skills within the IT higher education context. Implications for theory and research are provided.